Frequently Asked Questions (FAQ)
1. What is your return policy?
All sales are final. We do not accept returns, refunds, or exchanges. Please review your order carefully before completing your purchase. If you receive a defective or incorrect item, contact customer support immediately.
2. How long does shipping take?
Orders are processed and shipped within 10-12 days from the time of purchase. Shipping times may vary based on location and carrier services.
Jewelry Bag (Vegan Leather Option): If you select the vegan leather version, please allow an additional two weeks for procurement and production before shipping.
3. Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times vary depending on location and customs processing.
4. How do I track my order?
Once your order ships, tracking information will be emailed to you. To receive tracking updates, make sure you are subscribed to our newsletter at checkout.
5. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also support Apple Pay for a seamless checkout experience.
6. Can I modify or cancel my order?
Orders cannot be modified or canceled once they have been placed. Please double-check your items, sizes, and shipping details before completing your purchase.
7. How do I care for my clothing?
To maintain the quality of your garments:
- Wash: Cold water, gentle cycle
- Dry: Air dry or tumble dry on low heat
- Ironing: Inside out on firm heat
- Organic Fabrics: Should be cared for routinely to maintain longevity and softness
For any additional questions, contact our support team.
We recommend following the care instructions on the label of each garment. Generally, wash in cold water, avoid bleach, and hang dry to maintain the quality of your clothing.
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